I learned to be less reactive within myself. I can see them, no blinders, but I realize the reaction is coming from me. I pay attention to it, to learn about myself, instead of them. You may find your mind continually turning the focus on them. It's kind of like an obsession, blaming, or judgment, I find. It's not helpful. Takes time to train oneself out of reactive approaches. Then there is more room for analysis and creativity, like realizing that a loud "Excuse me" accompanied by a pleasant smile and good eye contact gets me a heckuva long way in many different situations. And if the person is still a jerk, then, well, I have maintained a standard that feels good, and a good feeling. I'm looking forward to seeing other people's ideas in this thread.