Urgh I just feel completely lied to and I'm supposed to trust these people?!
They even say I was made aware of the complaints procedure, on both visits there was zero mention of how to go about making a complaint.
They said I fell out with my sons nan a few years ago, wording it as if she had done nothing wrong when in fact I explained that she blamed me for her sons suicide in front of my eight year old son. That's his dad she's talking about, in front of him, at eight years old!! I think I had every reason to be pissed at her, and I only stopped contact for a short period of time to allow things to calm down.
There's a number of things like this which I am taking the fall for on their report.