The Agency does what it wants because it CAN, plain and simple.

As for you getting indignant over something that happened to a victim... When I would get really upset at my ex because of something he did to my kids, my daughter would say, "Mom, I know Dad is a butthole, but he's MY butthole." In other words, she didn't want me to say anything bad about him. She just wanted me to listen and support HER. Maybe this helps.