Allimsaying, I so sorry that your mother has passed away. You are obviously all grieving and this may linger for some time. Is person to person out of the question, maybe you are far away. You do need to know the details of the burial so I would keep calling. They have to answer at some point. Yes I'm afraid not going to the mortuary did send the wrong signals but you are still family and maybe they feel you don't care. I know you do. Hang on in there and keep calling!