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I'm not sure how to respond. We would all approach it differently. I guess I can say that if it was a letter to me from a client, I would hear the frustration, and I might be a little defensive (becuase I've messed up), but I would also know that it is my duty as the professional to respond to the client's needs (within professional bounds, but this surely is) and I said I would do something.
I find you response totally understandable, and very honest. I hear how frustrating it is for you. Asking, waiting, reminding, and it still not working and wondering what is going on and being afraid of what might be going on. And you generally kept it your feelings and thoughts and fears, not labeling him as this or that.
I hope he responds to this so you at least have an answer.
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