My T generally doesn't allow email or texting. He does say people can always call him and he's pretty good about calling back. He started allowing me to email about a year ago. Two days ago something upsetting for me happened, and I tried calling yesterday, but the receptionist was in the office and said I had to leave a message with her and she could not put me through to his voice mail. There was no way I was leaving the message with her, so I emailed. He called me back and said he was glad I let him know what was happening, no matter how I did. He just doesn't like to email back because he doesn't feel he expresses himself well in email, and he wants to be sure he's addressing what I actually need for him to address.