Calling, all of my T's have allowed this. With my last one a few years ago I was supposed to when I was suicidal, or having thoughts of S/h and other coping skills weren't working. I never did, I always felt bad calling when I was at that point.

I ended up having some episodes of psychosis and was really out of my mind and scared, that was when I called. I have never been more thankful to have someone there during that who at least knows me and could tell me what to do. This was with a T I had a few years ago. The one I have now allows calling as well, which I'm very glad. I'm not a phone person, but when whatever was going on happened and I called I was so relieved that I could get a hold of them. I didn't know what was going on, no one around me understood, my T didn't even know but he made sure I got help. For me it felt better calling them when you trust them, rather than calling an emergency department and trying to explain to a stranger something you don't even understand yourself but need help for.