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Rose I'm so sorry you had those bad experiences. I too have had a hard time w/ phones, thats why I looked for the alternatives. Oddly enough my bad experiences had more to do with my hearing impairment, like you aren't allowed to ask them to speak up, enunciate or repeat words, if using relay, well it took to much of their time!(what a trigger!) I'm sorry that guy was in charge he was so inappropriate! I agree about the Samaritans too.
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Nammu
…Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe no less than the trees and the stars; you have a right to be here. …...
Desiderata Max Ehrmann
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