My therapist and I do online chats and sometimes phone chats. When I tell her I'm crying, she tells me a few different things:

She sometimes says she'll hold my tears, which I think is her way of embracing my pain and sharing it with me, trying to unburden me.

She sometimes tells me just to take my time and cry, that she's there with me. She wants me to feel comfortable getting out all my tears and says tears are healing (sometimes I agree, sometimes I dont)

I asked her recently if I could have a virtual hug, and was so relieved and pleased when she said she liked hugs and would send me one whenever I asked, so if I'm having a hard time, I've just started asking for a hug on occasion.

In general is very sympathetic.