Growlithing, I'm sorry you're in this position. Keep holding on, life will get better.

When you contacted the official, did you ask specifically if they could help you contact your T? If not, maybe it didn't occur to them. You could reply and say - there is something you could do, talking to my therapist would really help me right now, can you ask them to contact me please?

Though I know it can be hard asking for things you need when the answer might be no.

Hugs.