Hi Sabrina-- I found this for you. It might help.

Try this first: How to fix almost all Flash Player issues

A version of Adobe Flash Player is pre-installed with most popular Internet browsers. Sometimes, problems with a Flash Player that's already installed can prevent you from upgrading to the latest player. You can resolve almost all difficulties by taking the following steps:
Check System Requirements to ensure your configuration is supported.
Make sure you have the latest version of your Internet browser. Installing a new browser can often repair issues with browser installations, and newer browsers may also offer improved security.
Remove Flash Player (see How to remove Flash Player from your computer above).
Restart your computer.
Download and install the Flash Player from the Flash Player Download Center.
If you still have problems, move on to Trouble with Windows Installation or Trouble with Macintosh Installation.

Trouble with Windows installation
If you have trouble with installation of Flash Player, follow the troubleshooting steps below. If one step does not correct the problem, move on to the next step. For optimal troubleshooting, restart your machine and test Flash Player after each step.
Restart: In some situations, Windows or Internet Explorer needs to be restarted in order to complete an update. Restart your machine, and test Flash Player before moving to Step 2.
Reinstall: Refer to the steps in Try this first: How to fix almost all Flash Player issues.
Repair the browser: The next most common cause of problems is an error with the browser. Often a browser upgrade or changes to the browser may require a browser repair and reinstallation of Flash Player.

To repair Internet Explorer: Choose Start > Control Panel > Add/Remove Programs. Choose the browser from the list of programs, click Change/Remove, and choose the Repair option. Restart after repairing the browser, and follow steps in Try this first: How to fix almost all Flash Player issues to reinstall Flash Player again. If Internet Explorer does not appear on the Add/Remove list, Repair is not an option, and you should move on to the next step.

Other browsers: Follow the steps above to see if your browser has a Repair option; if it does, repair it. If your browser (such as Netscape) does not have a Repair option, you must reinstall the browser in order to repair it. Try Steps 4 through 7 first before moving on to Step 8 to reinstall the browser.
Security level: Your Internet Explorer security level may be set to High or a custom level which does not allow viewing of ActiveX controls.

To view your Security level, from within Internet Explorer, choose Tools > Internet Options, and in the Security tab, choose Internet.

Though your browser security settings should be chosen by you or your system administrator, the Medium: Default Level will allow you to view Flash content. For any Custom Level, ensure that both "Download Signed ActiveX controls" and "Run ActiveX controls and plug-ins" are not disabled. (Enable or Prompt will work).
Permissions: Your permissions may not allow you to install ActiveX controls or plug-ins. If this is a possibility, refer to Permissions can affect installing Adobe Flash Player for more information.
Update your video drivers: This step is especially important if you experience a freeze or crash when installing or using Flash Player. Right-click on your Desktop and choose Properties > Settings > Advanced > Adapter to view the manufacturer's name. Refer to the manufacturer's website to download drivers or for assistance with installing the latest drivers.
Reinstall the browser: Download and install the latest version from your browser manufacturer's website. Download and install the latest Flash Player from the Flash Player Download Center.