i don't have enough information to actually help you, Tomboy, and i can't imagine why no Tech Support has replied to your question. i found this in another post, perhaps it will help you. at any rate, read thru the posts in Tutorials, and other Tech Support posts, i'm sure there is a wealth of information hidden in there~!

best wishes,
Gus

http://forums.psychcentral.com/tutor...uirements.html

Some more general troubleshooting suggestions here:

http://forums.psychcentral.com/commu...ing-wrong.html