I'm so sorry this happened to you, lifelesstraveled. ESPECIALLY because you say that you've never expected much from the people in your life, your T should be supporting you in discovering that you CAN expect (certain) things from others and, more importantly, that you DESERVE to be treated with a certain level of care and respect. It is NOT appropriate for a T to take non-emergency calls during a session... ever. Not just a few times, for only 1-3 minutes. Never. Unless T has a family emergency (someone in the hospital, a young child is stranded without a safe ride home, etc) or another client is in a severe crisis (i.e. actively suicidal and needs to be talked down)-- a T should never take a phone call during session. There is no acceptable reason why T had to take those short non-emergency calls during your previous sessions, nor is there a reason why T had to take that excessively long call (related to her other job) during your session today. It's absolutely horrendous to imagine you sitting there, in her office, while she just chatters away and leaves you there! I feel so angry on your behalf. Your T knows that you travel a long way to get to your sessions, she knows that you had something important to talk about, and she knows that it is her job to give you her full attention during those 50-minutes so that you will feel heard, supported, and well cared for. She made the decision that what she had to do for her other job was more important than doing her job with you today-- she decided that her time was more important than yours. And that's not okay. She should be validating you, your time, and your concerns. Personally, I would not continue to work with a T who failed to respect me and my time. I would have given her a second chance after the first 1-3 minute phone call but, the second time she took that 1-3 minute phone call, I would have absolutely told her how unprofessional it was and I would have insisted that she either give me extra time or deduct those 3 minutes from my bill. I would not be willing to pay (or have my insurance company pay) her for the time it took her to attend to her personal business while I waited. Depending on how she handled that, I probably would have terminated her on the spot. If she thinks it's okay to answer her phone during session, she probably does not understand the importance of the therapeutic relationship, she probably does not take her job seriously enough, and she probably does not understand the fact that many of us are in therapy BECAUSE we were treated with so little caring, respect, and attention as children (and getting that again, as adults, is damaging). Probably not the makings of a good therapist.