Of course it's watered down because of the format in which her story is told.

I guess my bipolar disorder and my experiences don't count and I shouldn't talk about them because, by your definition, they aren't "raw and real". I've only been hospitalized twice, neither times I was dehumanized or humiliated during my stay (well, except there was a clique of patients who took a dislike to me) but the doctors and staff treated me well and actually listened to what was going on.

I'm fortunate to have had a father who ended up with a career where he made decent money and could afford health insurance and then could afford to help pay for it and support me when I wasn't able to work. I've never had to face bad care vs no care.