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Old Dec 10, 2006, 03:50 PM
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U.S. Federal HIPAA laws require all healthcare providers to protect personal health information (PHI). This includes personal information such as name, address, social security number, as well as ALL medical and mental health information.

This includes telephone messages and she is violating the law, not to mention ethics.

This law covers written/printed material, emails (cannot email PHI without encryption/password protection), and voice mail/telephone messages (cannot speak to a spouse without permission, etc). All PHI is to be protected.

Regardless of the law, it is important that you tell her right away about her leaving messages that can't be kept confidential, and tell her to stop because you don't like it.

You don't need an attorney to tell her what you want. If it's okay that she calls, then set the boundaries: only call certain times, only discuss certain issues, only speak to you, etc.

It's very nice that she is concerned but I wonder who is being served by her calls: you or her.

ECHOES