I thought you had to sign a consent before a therapist or doc can call at all--even to confirm appts. as some clients may be secretly seeing a pdoc or therapist & not want spouses or family members to know. I had to sign such a form that they could call to confirm appts. & leave messages about upsoming appts. without giving any info. as to what the purpose of the appt. is. I think this is due to HIPPA. I like that they are taking such care to protect my privacy & don't call or anything without my written permission. My husband knows I'm in therapy & getting treatment by a pdoc, but I would hate to have any of my confidential comments left on a message! That's just wrong.--Suzy