That's a great reflection stuffed. It seems like you DO have empathy, but you don't know how to empathize.

Sometimes when someone else is crying it can make the bystander feel like they're failing that person, is that how you feel sometimes? If so, it's totally logical to feel scared about failing potential clients and then maybe closing yourself off. Are you a perfectionist?

I think going to therapy will be great for you - you'll learn a lot!

There's nothing wrong with focusing on the side of clinical work that doesn't involve working with patients directly btw.