That resonated so well with me, it literally hit me!!! This is so true!!!! It's like a puzzle piece just clicked. Because that is the first thing that flashes through my mind how do I comfort this person. I guess further on training will teach that but I just feel awkward sitting their, like am invading their privacy, now I know that am not, I also know my silent acceptance is what this person needs, I just can't seem to let my body know that it's OK at times not to do anything and let the person be.
But thank you so much for that, I guess it brought things to surface :-)