Do you have a firewall or virus software installed and set to a very high setting? Sometimes such software or software set at high security settings can block the port needing access in order for our chat room to work (I assume you are not on a satellite or mobile phone Internet connection).

If you do have such software installed, there's usually an option to put in an exception or add us to your whitelist. You would need to add the domain chat.psychcentral.com to such a setting.

DocJohn