I'm with Content here. I don't get these posts. It's such astoundingly unprofessional behavior it really makes me question what sort of training these Ts have received.

At the Univ center, the front desk would never put through a call during session. Period. There was an on-call T for emergencies. In his private practice, he had a pager and an answering service. Only if a call was an emergency, would they page with a code--and my T could hit one button on his pager which told the service to return the call with a message that he would call back on the hour. If that wasn't sufficient, then emergency services would be dispatched. It happened once during my time.

In 11 years my T apologized once that he had to take a quick call, and it was before my session. So we started 5 minutes late, and he added the time to the end. And apologized again for the intrusion.