That was all the venter said. When the person did not like my answer, they disconnected.

What on earth does one say to that? I am totally asking my T about this tomorrow, too...I have been a listener several times now and have found it somewhat therapeutic for myself. There was another time I felt helpless but the situation was different.

Happily I was able to have a very nice chat with the next person and they said I helped so much and thanked me...but that other is still haunting me.