That's actually pretty scary to me to think the school counselor would say that to you, back when I used to talk to a lot of teens on a music fansite, they wouldn't talk to their parents so I would suggest talking to their teacher or counselor. If that's the answer they were going to get, no wonder they wouldn't talk to any adults. I was the only one they would talk to and there were times when they needed much more than what I could do from my computer, you know?