we used to call them "Support Chats" and people got the idea that they were something different than the usual. but i agree, the fewer orientation questions that have to be answered for every newcomer, the better~

also, tho most of the chats have a topic, and present ideas or information about that topic, sometimes it's good to just have an open support chat, about what the members have on their minds.

thank you all who put in your time, preparing and focusing on helping and supporting other members in this way~