Leo Laporte, a guy who knows what to do in your situation, is likely going to tell you where are your recovery disks.This is the best way of not being cheated by people who claim they will clean your laptop of the virus. Sometimes it is difficult to remove the malware since it becomes part of your software.

I heard this happens a lot. Most times, especially with XP(it's old OS)wipe the drive and reinstall, uh, XP.

There is often no easy way out without buying a tablet or new laptop.