Quote:
Originally Posted by HockingPastryChef
I think I need to work a little more on speaking more calmly too. I know I can have some excitement to my tone and it may sound more as though I have an attitude. I have anxiety which interferes at times. I know I'll be more assertive in the future. I'll notice a difference in my confidence. 
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Learning to become assertive, takes time and practice. Tone of voice, does matter, hence the need for practice
