>> when you click on the LOGIN on the top task bar, it takes you directly to an error in sn/password?

I was thinking that clicking "Login" at the top brings her to the log in page, but the boxes where you enter the username and password aren't appearing, just the button you press after you would type them in. Since the button is the only thing showing on the page, she clicks that, and it tells her her username is unrecognized, because she didn't enter a username, because the box isn't there.

Maybe my interpretation is wrong.

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