I'm sorry you haven't received the support you wanted It can be hard to accept that a child is hurting deeply so you are right that she may be in shock and need some time.

Would it be possible to arrange the doctors appointment yourself after discussing it with her? Explain why you want to see your doctor and how it might help.

Otherwise are you at school? Your school counselor might be able to help, both for you to begin managing the cutting and discussing it with your mum.