When ever I have used that number I have always received the help I was looking for.

one thing about this number is you dont always get the same person every time. its manned by volunteers in every USA state and many towns in every state. So who you end up with isnt always the same. Its a random system. like 911, it routes the calls to who ever happenes to be available. that available person can be thousands of miles away from you or your next door neighbor. Sometimes you might end up with someone that has pulled an all nighter or all weekender, doesnt excuse their rough/edge in their voice and bad beside manner but helps in understanding where the person answering the call is at. Sometimes too if the caller is in a hard spot they dont always interpret the voice at the other end as being what they need....kind of like here at psych central sometimes posters dont agree and dont mesh. just life..

my point is when ever I have gotten someone on any hotline that I use or used in the past, that I didnt like or made me feel uncomfortable, I hung up and redialed and my call most times would be routed to someone new who turned out to be a better fit for me.

I also ask if I can talk to a supervisor or the on call professional at times when I dont feel the fit is right for me