View Single Post
 
Old Oct 19, 2013, 02:26 PM
Onward2wards Onward2wards is offline
Magnate
 
Member Since: Jun 2010
Location: USA
Posts: 2,283
Two very important things in crisis interventions are active listening and validating how a person feels. It's not useful to validate whatever destructive things a caller may want to do based on their feelings, but making a person feel understood is critical! Obviously the person on the line that night was failing to do that. I'm sorry you had that experience.
Thanks for this!
dillpickle1983