Make one more attempt with the office secretary, informing her you're planning on reporting the office and its clinical management if you don't receive a call back immediately.
If no reply, they clearly don't care or aren't processing the problem, and by all means I'd file a complaint. They are fortunate you were scrupulous enough to inform them, rather than being a person who either didn't care or abused the knowledge. If you have the energy for it, climb on that white horse and charge on!
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