Oh my God, that really, really sucks about the bank thing; I get very paranoid about that happening, so I tend to take all the precautions I realistically can, online. Try Barklay's, as they have something called a PINSentry, which really adds to security, plus they provide the free, full Kaspersky Antivirus Suite. How much did they take?

Hope things get better for you, and your mother.