Faith you may want to ask if the person you are talking to for her credentials (RN, LPN,LVN, Med Tech, office tech) it is ILLEAGAL for anyone who is not a RN, LPN or LVN to represent themselves as a nurse so... you could raise a stink with this. Also you can ask to talk to the REAL Nurse or your doc at any time. You might suggest that they start the reminder calls to help them with scheduling and to remind their pts of dates and times