I am sorry that you had such a negative experience with your crisis line.

I know that many of the employees are volunteers...but still, I would think that they should be trained on how to respond to different types of situations kindly.
Gentle hugs to you ~ I hope that you are feeling a little bit better now. Try to hold onto the good feelings that you've had recently. Even if they come from something small & silly. Like, playing with rocks in a pond; leaves; watching birds and/or other animals ; coloring with crayons. A lot of times, these little things have gotten me through time spent in hospitals as well as time wondering if I should be in a hospital. Basically, it helps a lot!