I have had some not-so-helpful experiences on some of the more "legit" lines, but none as bad as this one. It really sucked. It's hard when talking on the phone is difficult, and all the chats are closed. I guess I have to work on my crisis timing. :/
It's sad that anyone with internet access and a phone can claim to be a crisis line (it has awesome potential, but a lack of training can actually make matters worse)...
Anyway, that's the last time I contact them...