(((Liz))),

I was wondering how you made out. It sounds like you have a couple of people who are not sure how to handle certain challenges and get frustrated and talk down to you, not your fault, "theirs". Try not to let that "trigger you, if you can" often when people are under stress like that they take it out on the "wrong people". Probably, what would help is if you give that person time to calm down and then try to gently "acknowledge" they were stressed and "gently" ask them if they are ok and mention that it takes time to get used to these challenging cases and "yes" it can get frustrating and then try to find something they are doing well so far. Remember what you did training horses that acted out? You just rode through it, just rode through it until they did it enough it wasn't a problem anymore. And then you found that place you could give them a pat too so they were rewarded, same thing with people.

You "are" good at what you do for a reason Liz, you do have "skills", I believe that about you.

OE