Quote:
Originally Posted by rutgers07
Just to be clear Red, I am not a volunteer but an employee of a local mental health agency. In my state, you cannot be a crisis worker unless you work with a designated mental health agency.
As to your question, I can't say that I know. I think part of the problem is their training. The easy answer to life's problems seems to fall to something like, "just get over it," when of course it's not that simple. Without proper education and clinical experience, it's difficult to provide mental health support over the phone since it is very tricky to do. I'd suspect that those folks believe what they are saying is truly helpful and do not have the guidance or supervision to be told otherwise.
|
Thanks for the clarification on your position.
As I came across more ineffectual phone counselors, I began to suspect that training, or the lack of training could be a problem. I gathered that some of them may have meant well, but crossed over into being overly opinionated. Some were just nasty, and that to me is a different story.
I think that a dialogue on this topic is important so that people realize that they are not alone when they have a less than positive experience during these calls.