When you say process the calls, Sabra, you mean that the volunteers reviewed the calls and what the callers had to say? Some people have expressed privacy concerns when calling these lines and tend not to use their real names. As you said, the programs vary from state to state and some callers have been concerned if their calls were being recorded. I also take it to mean that you all asked people if they had therapists? It also sounds like the centers you worked for permitted volunteers to take a break if they felt overwhelmed with the calls and if that is the case, then that is great.

I am just curious as it is interesting to hear from those who have actually volunteered on these lines. It is interesting to learn their insight.

I agree with you that no program will be spot on all the time. The programs that you volunteered for appear to have made a concerted effort to help callers, and I find that commendable.