I used to have to make collection calls for a company I worked for. We were not aggressive on the phone, but tried to "sell" the best reasons for the person to pay their bill. Even so, I used to become very anxious before making each call. I found it easier if I wrote down what I wanted to say, sort of a check list if you will. That helped me a lot. I also used to stand up when I made the phone call because it gives you a feeling of being more in control while making the call. There were many times after a difficult call when I would be upset or anxious over how it went. I would then write down how it went wrong and how I could have made it be more positive, so that the next time I encountered the problem, I was better able to handle it.

I hope this helped you a bit. I know it's not on the same level as what you are experiencing, but I thought the ideas might be beneficial to you. I wish you much luck in accomplishing your goals!

Hugsssss
Jean