should a pdoc be answering or looking at the phone alot during a session? I'm fine with that.

Does it matter if they have office workers or not? Nope

should they remember important information you gave them, such as medical conditions or other medications? I don't care if they remember it as long as when they look in there computer they remember when they read my notes and they do this before I walk in the door.
what do you expect from a pdoc? I want them you be relaxed (more like we're just hanging out), have read my notes before I walk in, allow me to choose medication through suggesting more than one, be honest, answer "If you had to what would you choose?", trust me as much as I trust him/her, listen to why I don't want certain meds and choose accordingly.