Neither my T nor my pdoc ever look at their phones during my appointment time with them. Both remember important things about me, and I appreciate that.

Well - I can't say my T never looks at her phone...she has answered her phone once during session and responded to a text once. Both times, she told me at the start of the session that it might happen and that it was necessary. I was fine with that because she did give me warning.

My Pdoc has an office manager/receptionist that handles all his calls. He's no where near his phone during my appointment and I've never heard it ring. He's also in private practice and not on-call. If there were ever a situation where he was expecting a call that he might have to take, I would hope that he would just let me know ahead of time. It's never been an issue, though.

As far as pdoc remembering important medical information - mine seems to, but he could just be looking at notes before my appointment. I would expect such information to be written in my chart and reviewed by the pdoc before my appointment or at the start of it.