I was in Retail Mgmt. for 17 years. The lady was probably a long time employee who was "downsized". Sears, like many other retailers are reducing long term employees from full time to part time, so they don't have to pay health insurance. Most of the elderly employees have trouble finding suitable FT employment elsewhere. They mainly work for health benefits. It makes them very bitter "wounded Tiger", and rightfully so. It is, however, the norm these days.