Yes, I think if it's an issue with PC itself, there is a chain of command to work through. From my view this is 1) the moderator who intervened into the post/thread (usually one from the list at the bottom of the thread) 2) one of the lesser administrators Kimmydawn or LMo, and then 3) DocJohn, the webmaster himself.

Personally I have had situations though where the discussion of the situation with the moderation team etc, is limited. I guess, as anywhere/any site, it's then that you have to just go with however they acted.