- What kind of web browser are you using: Google chrome/firefox/safari/Internet Explorer
- What kind of operating system (Windows 8, Mac, Android phone, etc.) Windows 7
- Have you tried using a different web browser first, and did that solve the problem? Yes I have, and no it didn't
- Have you tried clearing your web browser's cache and restarting your web browser? Yes

I'm unable to access the chat room and see that other members are also having this issue. I'm getting an error message saying "authentication failed." I believe something is off with the permissions for the directory, but not sure. I just wanted to let you guys know and make a formal post about it.