Mine encourages me to take a risk and contact her if I have a need she can help with. I suppose the idea is for people like me who never ask for help learning to reach out to a t might eventually encourage us to reach out to other people. I find it very difficult, but I am learning if I have a need she can help with to sometimes let her. T's don't make the offer lightly so if she can help why not reach out. Good luck.