Firebird: I'm so sorry that your appointment didn't go well. That lady doesn't sound so nice. I know that is frustrating for you. Please feel free to post here anytime. We are here to listen and to support you
Costello: I'm sorry your son is discouraged. That's not fair for them to judge him and add on stuff he never did. That's terrible for them to do that. But when one door closes another door opens. Maybe that wasn't the right place for him. Maybe there is a much better place out there for him. I wish him the very best of luck!