Sorry this is happening to you. I had something similar happen with an online service I had that would not stop the automatic wihtdrawal from my checking account and who, in fact, set up a "new" online service account after I cancelled. It tookd several letters to this company that also is a discount store before I could get my account credited. I tried to cancel the automatic payment at the bank but they couldn't do that. It was a frustrating experience and I think of it every time I order online now. Lesson learned.

I hope you get it all sorted out soon!

ECHOES