Yes, my apt. is tidy. The only thing I can think of is they might think I could be suicidal, which I am not. Yes, Rohag, it is nervewracking to someone with PTSD. I can not answer the door or phone but then they call the emerg. contacts, re my daughter. I honestly don't know what their "purpose statement" or whatever it is called is. Maybe I should find out! I will let you know. PS they have a "crisis line" whatever that tells you.