Oh how I can relate to what you are going through.......when I moved into my farm I decided to go all electric & get rid of the propane heater which was all rusted anyway.....thought I was getting a new heat pump system. I only have a single unit for my 2500 sq ft home.....the gotcha was the guy that installed it was a crook.....the outside unit ended up having not only a bad compressor but a bad switching unit & then I found out when I had another company come in that the inside & the outside weren't even matching. That whole first winter I had NO WORKING HEAT PUMP other than the emergency heat strips that ended up costing me a fortune to heat my home.....I had a $1500 electric bill for 4 months that winter. Thankfully PC helped me handle that mess & the place I go to for my psychologist had special funds for people who had serious problems like I did with that....& they purchased the outside unit & had it installed.

I am not thrilled with heat pumps....they seem to blow around cold air. I can't afford to set it high...but decided this year to keep it set at 65F.....& use space heaters in the room that I'm working in.....but when we get these really cold temps outside (it's supposed to be -7F here tomorrow) the heat pump switches over to the emergency heating system.....& it gulps down the electricity. I have a little space heater in my bathroom & one next to my bed & using them this cold last December, my electric bill was was $271. Seems this way of running the heat pump with the space heaters on in the room I'm in is the most economic way to go in the winter. The space heaters keep me from getting so cold like I would if I just depended on the heat pump.

Last year I bought one of those infrared heaters to keep in the room where the thermostat is....thought it would keep it from coming on very much but I ended up with a heating bill higher than I had doing it this way this year......I will experiment until I figure out what is the most economic way.....but being cold stinks......& as I'm typing, I don't have the space heater on in my computer room.... & my hands are turning numb even though it says the temp is 69F.....I always RUN COLD.....& really like the temp to be around 90F.....but I like wrapping up in a down comforter in front of the space heater on my bed.....get a good warm sleep that way.

Hope you get this solved....especially with the temps they are warning us about being so cold........there is always some hassle we have to deal with & our comfort shouldn't be one of them.