Sometimes: I'm so sorry this lady treated you that way! I agree with you- that policy makes zero sense! People with MI need compassion and need to be understood. I understand that the office needs to some how make sure they have a full day's worth of appointments. We all know they want to ensure their pay days! But I don't think someone with MI should be afraid of losing help if they miss an appointment. Nor should the office cancel someone's appointment unless it is absolutely necessary. The office should give out the same respect that they are requiring of their MI patients.