I was not responding to the explanation part - and while I appreciate the response, it sounds awful and I am not sure I agree that is what the woman meant. But perhaps. It is not more comprehensible to me. I don't think all schools of therapy are trained like that. If the woman is, then it will most assuredly fail for that purpose. Luckily I have found other ways to make the woman useful.
And I certainly believe if they can't explain what they mean by a phrase, then they should stop using it.